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DEPOSIT POLICY

A 50% deposit is required at the time of reservation in order to guarantee your room. 1-night reservations will be required to be paid in full. Reservations made online require a 50% deposit at time of reservation. For security reasons, the credit card used for deposit MUST be presented at check in, and MUST have the same name as on the reservation. Remaining balance will be authorized at check-in and is non-refundable. 

CHECK-IN POLICY

ALL guests must be 21 years old unless accompanied by a parent or guardian. Use of the facilities begins at check-in time, which is not guaranteed until AFTER 3pm and ends at check-out time which is 11am.  A valid credit card (with same name as on reservation) will be authorized $100.00 per stay for incidentals. FYI ***Debit card authorizations "ACT LIKE" a charge & are reversed from The White Sands immediately at check out. Your bank institution may take 7-14 business days or longer to reverse the funds back to you. If this is a problem, please present a major credit card at check-in. Photo ID required at check-in.

3rd Party Check-In Policies

Due to new Merchant Service regulations, the person's name on the reservation must match the credit card information. Only the person's name on the reservation can check-in. If you wish to have someone other than you check-in, please click HERE, to fill out a Third Party Authorization.

CANCELLATION POLICY

All cancellations must be received at least 14 days prior to arrival in peak season (Memorial Day Weekend, July-Labor Day), and 48 hours prior to arrival in off season. A $25.00 cancellation fee WILL be applied regardless of the time you travel. Any reservation canceled within the cancellation period will forfeit the entire deposit taken.Early departure is viewed as a cancellation and is non-refundable. **Packages and special room rates are nonrefundable. In the event you do not stay the full number of nights booked, there will be NO REFUND and you will be billed for the full stay you have reserved.** PLEASE NOTE WE STRICTLY ADHERE TO THESE POLICIES AND NO EXCEPTIONS WILL BE MADE.

OCCUPANCY

Rates are based on double occupancy. Extra person charges apply to guests 11 and older.

ROOM NUMBER ASSIGNMENT

The computer will randomly select a room number to your reservation. This is not permanent and may be changed. Sorry but we cannot guarantee specific room numbers. **FYI If the reservation "RM TYPE" does not have an "OV" for  Ocean View , or "OF" for  Ocean Front, you will NOT have an ocean view.  If it doesn't have a "PV" you will not have a Pool View.  "M" stands for the Resort side of the Property which is a MOTEL style room is located on the East side of Ocean Ave. "H" stands for Hotel, which is located on the West side of Ocean Ave. "HC" stands for  Handicapped accessible room. 

PACKAGE POLICIES

Cannot be combined with any other offer, discount or already discounted service. For new reservations only. Cash cannot be redeemed for unused services. All packages must be paid in full at time of reservation, no changes or cancellations are permitted. All packages are non-refundable. Cancellation policy is strictly enforced. Vouchers do not include gratuities, are not transferable, and cannot be redeemed for cash. Dinner or Spa vouchers do not include liquor, tax or gratuity, are not transferable and cannot be redeemed for cash. Spa appointments must be made in advance for ALL Spa Packages. Seasonal, Midweek and Weekend Room Rates apply to all packages and specials. Prices, availability, and services are subject to change. Offers subject to availability. Offers may be changed or rescinded any time by resort without notice. Other restrictions may apply. Packages and specials subject to change.

Other Information

  1. Sorry, beach chairs and umbrellas are not available.
  2. The White Sands does not allow pets of any kind.
  3. PARKING: One space is allocated per room. Your license plate will be required at check-in. Unfortunately, we do not have excess parking spaces to accommodate more than one car per room.
  4. For your health, The White Sands guest rooms are all smoke-free. An additional fee up to $200 will be charged if there is smoke in the room!

Thank you for your reservation.

We look forward to seeing you! Visit us at www.thewhitesands.com

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